Versand

Shipping & Delivery

At Mottis Dogwear, every product is handmade to order in Germany. Because we are a small, owner-operated business, please allow approximately two weeks for production and delivery. The estimated delivery time may vary depending on the current order volume and is stated on the respective product page where applicable.

Shipping within Germany

Orders within Germany are shipped with DHL or Hermes.

Estimated delivery time: approximately 2 weeks including production, unless otherwise stated on the product page.

Once your order has been shipped, you will receive a shipping confirmation by email. Where available, a tracking number will be provided.

International Shipping

We currently offer international shipping to selected countries.

International orders are shipped using UPS or another suitable shipping provider.

Delivery times for international orders may vary depending on the destination country, shipping provider, customs processing and other external circumstances.

Any customs duties, import taxes, handling fees or other charges imposed by the destination country are the responsibility of the customer unless otherwise stated.

Processing Time

All Mottis Dogwear products are handmade to order. We therefore require time to prepare, manufacture and quality-check each item before dispatch.

Our usual production and delivery time is approximately two weeks. During periods of particularly high demand, the delivery time may be longer. If a different delivery period applies to a specific product or order, this will be communicated accordingly.

Delivery Address

Please make sure that your delivery address is complete and correct when placing your order.

Mottis Dogwear is not responsible for delays or additional costs caused by an incorrect or incomplete delivery address provided by the customer.

If you notice an error in your delivery address, please contact us as soon as possible at contact@mottisdogwear.com. We will do our best to correct the address before the order is dispatched.

Delays

Delivery times may be affected by circumstances outside our reasonable control, including delays caused by shipping providers, customs authorities, severe weather, strikes or other unforeseen events.

If there is a significant delay affecting your order, we will contact you using the contact details provided during checkout.

International Orders

For deliveries outside Germany, the customer is responsible for ensuring that the ordered products may legally be imported into the destination country.

Any customs duties, import taxes, VAT, brokerage fees or other charges imposed by the destination country are not included in the product price or shipping fee unless expressly stated otherwise.

Customers are responsible for paying any such charges that may arise upon importation.

Damaged Parcels

If your parcel arrives visibly damaged, please document the damage with photographs before opening the package where possible.

If the product itself has been damaged during transport, please contact us as soon as possible at contact@mottisdogwear.com and provide your order number and photographs of the packaging and product.

Your statutory consumer rights remain unaffected by this procedure.

Questions About Shipping

If you have any questions regarding shipping, delivery times or your order, please contact us at:

Mottis Dogwear
Leonie Hübel
Fasanenweg 4
91590 Bruckberg
Germany
contact@mottisdogwear.com
+49 151 74228380